juillet 8, 2009
Implementing a remote desktop control solution for your IT help desk could save you bundles, but only if it’s actually capable of reaching your staff. Read about what essential features you’ll need before making a purchase
While more enterprises are investing in remote desktop control tools for their IT help desk workers, many of these organizations are overlooking key considerations that can limit the success of their deployments, according to Info-Tech Research Group Ltd.
“Often, they are choosing a tool that doesn’t technically traverse the various network infrastructure bits that an organization has in place,” said Russ Conwath, a senior research analyst at the London, Ont.-based consultancy.
One of Conwath’s clients purchased a remote control solution that worked well for users on the WAN, LAN or VPN, but wouldn’t work for users who were on the road and only available to connect via the Internet.
“This works fine until you have to support a user, usually senior management, in a hotel somewhere on the other side of the world,” he said. “The ability to function on the Internet, particularly behind firewalls, NAT, IDS systems and a plethora of Internet provider obstructions can be a showstopper for some solutions. Good solutions will traverse these with ease.”
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Tags: info-tech research group, IT solutions, remote desktop, SaaS soltions, Software as a service
